One of the greatest challenges in expeditiously processing IHP grants for survivors is the wait time for them to send in documents that are then scanned and then attached to their file before further processing.
Equip and train the various field staff (DSA, FEMA CORP, DRC Staff, State Staff) with the ability to scan a file or necessary documents directly into a survivor's application (NEMIS Registration) that will then trigger that application for further case processing. This alone could cut days and sometimes weeks off an applicant’s wait for further processing time.
Further, if the field staff were augmented by NPSC Staff or themselves trained to make minor manual decisions, some of the case processing could be performed within the field as well. This alone would again shave considerable time from the survivor waiting for their assistance.
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