During Hurricane Katrina, Wal-Mart gave their employees approval days in advance to do "whatever they had to help the citizens". I think to help with disaster relief at any level, the government should partner up with larger community based retailers that are already in the areas. For example, Wal-Mart, they have stores everywhere, they helped pass out supplies to the victims of Katrina before the government even got there. But the thing is, they did it on their own. Wouldn't it be nice if FEMA had contact with various retailers near disasters and were able to call them and say, "Hey, we are going to need your help until we can get in there"? Wal-Mart was there, they supplied help, they had trucks with more supplies, yet were turned away because of contractual obligations with certain other companies. Are you kidding, turning away help because of a piece of paper? The Wal-Mart trucks were there 2 days before help arrived from the government. Two days! And that is a retail store. They were given the order to make whatever decisions necessary to help the citizens of New Orleans without having to get upper management approval. Wal-Mart is an expert in logistics, so they were doing what they do best. Not our government, we have to ask twenty people, then get it in writing, then deploy them, then, maybe people will get some help. Maybe some of our training needs to be based on how Wal-Mart reacts to disaster. Just a thought because I keep seeing the same issues with each disaster.
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Events
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Status Changed from Pending Approval to Active5 months ago
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The idea was posted5 months ago

Comments (17)
From what I can gather, this issue was identified some time ago is being addressed and of latest not completely worked through.
It has been years since the disgrace of Katrina, why in the world should things take this long to change?
This is discussed elsewhere and it part of the Whole Community concept. FEMA Administrator Fugate was working with retailers in FL before coming to FEMA. The big box stores are much better at supply and distribution than we are. No reason for the government to do it if the private sector can!
Just remember - someone has to pay for the items taken from the big box retailers. Address the funding. Otherwise, this is simply a call for first responders to be government looters no better than individual looters.
They would pay at the cash register. The concept is that business would be open as normal. Not a warehouse for the government or others but "open for business' selling their wares to those that need them. First responders can and will commandeer things if needed to protect or rescue the public. They (or FEMA) should be expected to reimburse after the fact.
I understand someone has to pay, but if we have contractual obligations to resources that are out of reach or out of the disaster zone, wouldn't it make sense to establish some sort of agreement with the retailers that are able to assist from within? We obviously pay the people that are under contract. I wasn't saying to just utilize Walmart and not compensate, but when aid is not getting to the disaster zone and Walmart trucks are turned away, it just seems stupid. And the fact that the Walmart managers were given approval days in advance to do whatever they had to in order to assist, that shows the preparedness that they have. It gave the managers freedom to render aid without having to constantly ask if they could. I agree with you that government looters would be no better than individual looters though. Compensation would be needed.
An EM and Law official made statements of commandeering anything they needed. Well it is withing their ability to do so at the risk of getting thrown under the bus and possibly literately. It would be best to plan ahead and possibly avoid such.
Put the contracts in place ahead of time to use resources or facilities that are already used by citizens like grocery stores. Their parking lots, loading docks, etc, even distributions systems could be used rapidly. A method to add inventory to the computer systems will take a bit more pre planning but certainly possible.
I feel both FEMA should not only encourage the large businesses but also the smaller businesses, other community wide organizations and volunteers to aid in the preparation for forecasted weather concerns.
felomalachi: The idea is not to turn them away. They are part of the solution. Retailers (of all sizes as obedienceman said) should be prepared to both use what they have and use their distribution networks to move it to where it is needed. By working with EMs as a "whole community" approach the issues with access (credentials, re-entry passes, etc.) are worked out ahead of time.
For what is needed beyond the ability of the local community (government, retail, VOADs and others) the larger national and international community helps both through private and public sector mechanisms. FEMA already has compacts and contracts in place to deal with providing mass care on epic proportions should it be needed. My only concern is that there will not be enough to go around in a truly catastrophic, max of max, event.
All Hands, I know the idea was not to turn them away, however, when looking at the Katrina disaster, multiple Walmart trucks were turned away. I researched the issue for a college paper and was disgusted at a photo of trucks lined up with supplies that were not being allowed into the area because of contractual problems. I think that in circumstances like that, people need help, plain and simple. I just feel that the trucks should have been welcomed not turned away.
Nice idea on paper if everyone was honest but I have seen to many good ideas go bad lets try it and see
FEMA cannot be in the business of local resource management immediately after an incident. FEMA does not show up for many hours after the chaos begins. The large retailers are ready . . . they have a vested interest in their communities getting back up and running. Businesses are the recovery and continuity experts not FEMA. Emergency Managers need tools to communicate with resource providers and support resource providers by connecting the supply chain dots. This would be a great "tool" for FEMA to provide to the local communities. Local incident commanders are the ones who will determine the needs of the community. FEMA CANNOT get down in the weeds when it is really needed.
I couldn't agree more. That is what I was talking about. The retailers are there, on hand, to offer assistance.
Not just WalMart and retailers, but regional manufacturers of products being used in the abatement, cleanup, and assistance, should be utilized to the fullest extent possible - why wait for sandbags from California on a disaster in NY or Garbage Bags from Seattle in a disaster in FL? Designate a specific person to contact all possible sources in the region, get help in a manner of days rather than weeks
I agree that wholesale, retail, and regional distribution centers should be utilized FIRST within the impacted community. BUT, I preplanning to make that happen I believe is the responsibility of the host community. EM Offices must take the initiative and contact such larger commercial and wholesale entities, then create agreements/contracts to assure these larger entities are prepared to be the "First Source of Goods and Services" within the communities that host them. Such agreements can be created to meet State and Federal EM guidelines to qualify for reasonable reimbursement of costs to local governments.
The whole idea of retail businesses stepping up to help is great. What is needed upfront, before disaster strikes is a plan to manage all of the incoming resources. Without proper management, resources will go to waste or sit in a warehouse unused or unaccounted for.
I responded to Katrina and was in Louisiana for a month. We came upon a warehouse on the waterfront in Chalmette, LA a suburb next to the 9th Ward in New Orleans. It was "contoled" by a local business man. This warehouse was 300' x 1000' and contained everything from PPE, medical supplies, food, cleaning supplies, clothing, pet food, building materials,etc. etc. It was truly an amazing amount of goods. This resource; we were told, was private. Even though the supplies came in from around the country to assist the local citizens. It just so happened that a local business man had open warehouse space and took the supplies as his own; and until we showed up, distributed them only to his friends.
All of these supplies should have been used for the greater good but for the most part weren't. Managing and tracking supplies coming into a disaster area is a huge undertaking and can only be accomplished by preplanning with all potential parties being involved.