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Idea#497

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Communications »

Whole Community: Preparing for the Unthinkable-Communications

We need to tap into all social-media, including crowdsourcing, Private Industry has recognized the value of two-way exchanges with their customers- and we can learn from them, in the emergency management and emergency preparedness arena. Our citizens are intelligent sensors, when equipped with social networking tools -we need to develop transparent and acceptable practices to empower individuals and community groups with specific emergency information, and also ask these citizens to share knowledge back with, and into, our first responder organizations, at the local level, so they can make more accurate and timely decisions, to save lives and protect property, across all types of hazards and events.

Submitted by Community Member 2 years ago

Comments (6)

  1. It all comes down to "Is the information credible?"

    Social media should be monitored as an intelligence gathering tool, but decisions should not be made on any actions based on it. Best left to credible "boots on the ground to call the shots, and not allow the thoughts of panicked masses control the way information is collected in an emergency

    2 years ago
    1. Sometimes those with boots on the ground see many things in many different ways -- it's all a matter of perspecitve.

      2 years ago
  2. "Community members need to be valued as resources not liabilities." That is a direct quote from Adminstrator Fugate when he provided testimony to the Homeland Security Senate Committee. Public safety agency representatives are stretched too thin during a metadisaster to validate every peice of social media content. We need to learn to trust and listen the crowd. They can self correct. We can establish new technology to help verify content based on source, GIS origination point, echoing by public who has eye witnessed the same report (crowdsourcing), popularity of sharing within social networks, etc. Individual reports that are not echoed by others, should not be given the same credibility as reports that many citizens verify as accurate.

    2 years ago
  3. Coownsourcing should be just one of many elements / collectors / sensors in a well thought out information collection plan.

    2 years ago
  4. Tips for Verifying Information

    When verifying information: Consider the source—

    Is the source credible and in a position to know? In some cases, the information should be obtained from or verified by the original source. (For example, one jurisdiction based shelter counts on secondhand reports of displaced residents, whereas actually visiting the incident site would have given them very different and more realistic numbers.) Has the source provided reliable data in the past?

    2 years ago
  5. Information derived from social media made determinations of which roads were impassable during Vermont's flooding and Irene. These determinations were not broadcast immediately via public communication major radio/tv channels, which were inoperable in many places due to power outages etc. Social media remained an active form of communication for many affected by the disaster including response personnel. Information was learned through social media prior to a broadcast from major news outlets.

    2 years ago

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