Community Engagement & Risk Communication

Community Engagement and Risk Communication through Risk MAP is vital for the future success of the program in working with communities to be aware and understand their risk and taking actions that reduce those risks to create more resilient communities. Community Engagement brings together the right to understand the community, their needs and capabilities, and provides opportunities where FEMA can help them towards advancing the actions that reduce their risks.

FEMA is considering incorporating community engagement and consultation when working with communities to better understand what they need in order to implement risk reduction and provide flood maps where there is a true need. Tell us how we could successfully accomplish this and who might be involved to help facilitate the community engagement as well as potential contract structures to best support these efforts.

Campaign: Community Engagement & Risk Communication

Reduce Losses Outside the SFHA

Strategically FEMA needs to figure out how to reduce the percentage of losses from outside the floodplain. Currently there are statements that 25% of claims come from outside the floodplain. Why do so many people outside the floodplain have flood insurance? Could so many floodplains be drawn incorrectly?

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Campaign: Community Engagement & Risk Communication

Reorganization of Citizen Corps

Citizen Corps has become to broad and tries to do to many things. There is a lack of consistancy of programs across counties, regions, and states. Rather than manage and maintain 5 seperate programs a consolidation of them into an emergency services volunteer or something of that nature would provide 1) increased flexibility for different areas 2) increased efficiences in spending and management of programs ...more »

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Campaign: Community Engagement & Risk Communication

Community Outreach

Use of an integrated Marketing/Campaign Management system similar to the one used by similar non profit organizations like the American Red Cross. Could provide a good blue print and lessons learned for FEMA as the investigate how to proceed with Risk Map Assessing and Planning. This may save cost and time in the implementation of the program.

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Campaign: Community Engagement & Risk Communication

Contracting mechanism for engagement and mitigation action

There are several posts/comments stating that FEMA should change their contracting mechanism in order to better engage with communities and spur meaningful action (i.e. contract with small/local businesses/partners/agencies instead of including these services in the PTS scope for projects). Before making such a change, perhaps the fundamental question is this: What is the reason for the failure of communities or citizens ...more »

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Campaign: Community Engagement & Risk Communication

Implement “Risk Management” Framework

FEMA should assist with the implementation Risk Management framework by assisting communities to develop a community specific Risk Register to assess future risks to the community and mitigation activities that can lower the risk score. This would NOT be a FEMA product (so not meant to be tracked as a deliverable with metrics assigned, etc.,) but a communications technique that can start with listening to the community ...more »

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Campaign: Community Engagement & Risk Communication

Improving Quality and Lowering Costs

By including CERC services in P&TS, quality can be impacted because the CERC teams have limited leadership and mentoring within a firm whose core capability is architecture and engineering. In cases where subcontractors are used, the added fees of subcontracting are charged to FEMA. The Program Management (PM) contractor also incurs added costs to ensure multiple P&TS vendors are consistent and have the proper guidance. ...more »

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Campaign: Community Engagement & Risk Communication

Desired result is action (not just outreach)

If the goal is ACTION, ensure CERC leader(s) possess the right credentials. Within the communications field, various types of professionals exist. While many think of facilitators as meeting leaders, successful facilitation experts understand the activities outside of meetings are essential to achieve results. They are trained to develop campaigns (e.g., assessment of needs and desired outcomes, audience analysis, outreach ...more »

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17 votes
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Campaign: Community Engagement & Risk Communication

Utilize Local Contractors to Support Discovery

Clarify the Purpose of Discovery with communities at the beginning of the process. One idea is to utilize qualified local contractors, with staff that are familiar with the communities, the local flood risk issues, and historical / technical mapping issues for Discovery Meetings. There would be a higher potential for real input on flooding and mitigation issues and more “buy-in” from the communities as far as moving ...more »

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52 votes
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Campaign: Community Engagement & Risk Communication

Improving Community Engagement - Lead by Example

To improve community engagement and risk communication, we need to lead by example (monkey see monkey do methodology): Perform research showing communities with higher standards and mitigation plans have reduced flood losses. Showcase how higher standards can be developed and implemented in community codes and ordinances; mitigation plans, projects and actions; and required by state law as documented in ASFPM's ...more »

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Campaign: Community Engagement & Risk Communication

Help get state mitigation offices involved

State mitigation staff are trusted in the community and have great promise to help with community engagement and risk communication; however, they have little capacity to do so. Most state mitigation programs exist by pulling management costs from existing mitigaiton grant programs and as a result almost all effort is to ensure that those programs are implemented. Why can't FEMA, as either part of a CTP or through PDM ...more »

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Campaign: Community Engagement & Risk Communication

Lets not forget tools already in the toolbox

I have to wonder if we are leveraging the community engagement that is already built into the mitigation planning process. As part of the mitigation planning process, there is a required group participating in not only the plan development but also helping in maintaining plans. Why aren't we better tying the mapping update process to this existing element? Then it becomes mutually reinforcing - lending value and visibility ...more »

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