During the recent Colorado fires, hundreds of volunteers came to the fire lines wanting to do anything they could to help. These prospective volunteers were all turned away by Emergency Managers and professional firefighters. True, they had no experience in fighting fires but they desired to do whatever they were asked to do if it would help.
Rather than simply turning away prospective volunteers, I suggest that an effort be made to recruit these volunteers up for future training as members of CERTs or other local preparedness organizations. The idea is to get them ready to make a meaningful contribution during the next disaster. If you turn such volunteers away, without encouraging them to prepare to help during the next disaster, a real opportunity is being missed. These days, we seem to have no shortages of disasters so volunteer numbers need to be very dramatically expanded.