Improving FEMA Internal Processes and Human Capital

As the Federal Emergency Management Agency (FEMA) develops our 2018-2022 Strategic Plan, we need the input and diverse perspectives of the entire FEMA team, the stakeholders we serve, and the partners we work with every day. We need your help to inform our future vision, direction, strategic goals, and operational objectives.

The Agency is seeking feedback and engagement from our partners and stakeholders here. This is our first step in a new cycle of listening to employees at all levels, and stakeholders from state, local, tribal, and territorial governments, non-governmental organizations, and the private sector about how we could do things better.

Please feel free to comment on or discuss this topic between now and October 5, 2017.

Topic Area 3

  • Discuss possible ways FEMA could improve its business processes to make them more effective, efficient, and accountable for employees, partners, and survivors.
  • Discuss possible ways for FEMA to improve employee recruitment, development, training, and retention.
(@ken.radzieta)

Improving FEMA Internal Processes and Human Capital

Quarterly Training

In the wake of the DL 4277, and Hurricane Matthew, we experienced a surge in the need to have trained personnel to take Registrations for survivors. In order to maintain a certain level of readiness, everyone could become an RI agent, much the same way that in the Marines, everyone is a rifleman first, or in the army, everyone is a Soldier first, then they have their specialty. That being said, in order to better serve ...more »

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17 votes
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(@businesstransformation)

Improving FEMA Internal Processes and Human Capital

Business Transformation

FEMA’s primary role is to deliver services that are in the public’s best interest, especially in the areas of preparedness and disaster recovery grants. Our work is highly transactional, complex and it’s surrounded by uncertainty, which can lead to a break down in communications, internal controls and potentially at risk for waste, fraud, and abuse of taxpayer funds. I would like to see the agency create a program ...more »

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9 votes
9 up votes
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Improving FEMA Internal Processes and Human Capital

Managers in disasters

Require professional and civil behavior of managers, especially in disaster work. The U.S. Forest Service reportedly screens their employees prior to deployment by ensuring that they have demonstrated "calm and professionalism" over time in their training and in fire fighting.

Voting

17 votes
19 up votes
2 down votes
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(@justin)

Improving FEMA Internal Processes and Human Capital

Leave Bank

Although the VLTP is a great tool, FEMA should offer a Voluntary Leave Bank option for employees. This is a great program and is more like a leave insurance program. Basically, you donate one pay periods worth of annual leave at the beginning of each year. Most employees will never need to utilize the bank, but if a medical issue arises, participants in the FEMA Leave Bank program can request leave from the bank. ...more »

Voting

4 votes
10 up votes
6 down votes
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(@justin)

Improving FEMA Internal Processes and Human Capital

Bicycle Reimbursement Subsidy

Other agencies such as Labor and State are allowing their employees to take advantage of a Bicycle Reimbursement subsidy. The purpose of the Bicycle Reimbursement Program is to reduce traffic congestion and pollution, as well as to promote wellness among Federal employees, by encouraging employees to use pedaled (nonmotorized) bicycles as their primary means of commuting to and from work. The program is intended to ...more »

Voting

10 votes
15 up votes
5 down votes
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(@tisha.panter)

Improving FEMA Internal Processes and Human Capital

Consistency and Knowlege is the Foundation of Customer Service

Recommendation: include a mandatory 5-10 minutes of training for each branch, division and regional all-hands meeting on one subject matter area each month. Short topics may bring employees to more consistent levels of knowledge and skill and will allow the employees to represent FEMA in a more consistent way on the ground when conversing with grantees, applicants and individuals. It also has the potential to increase ...more »

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20 votes
20 up votes
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Improving FEMA Internal Processes and Human Capital

Reservist Training

Yearly Required Training - Deploy every reservist once per year for "deployment" training, this would include the required trilogy ethics training, WebTA and Concur. it would allow them to update passwords, be current in all their deployment requirements so these things would not have to be done on a disaster it is very time consuming in the field. rotating continuous courses at EMI would accommodate this and would ensure ...more »

Voting

11 votes
12 up votes
1 down votes
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Improving FEMA Internal Processes and Human Capital

FQS review and realignment

"Qualified" employees are not allowed to attend training because they are deemed qualified, many of them were qualified by previous experience and have had o formal training. I worked for FEMA for 14 years as a DAE (Reservist) and only attend 1 EMI class in all those years, I was FQS Qualified at a Group Supervisor level which means I cannot attend any training courses offered. How can we have a qualified professional ...more »

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19 votes
20 up votes
1 down votes
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(@coulterjohnson)

Improving FEMA Internal Processes and Human Capital

Validate the need for geographic restrictions on positions

Most positions advertised today unnecessarily have Geographic limitations placed on them. With technology today such as email, Lync, Video Teleconferences, and mobile phones, we have multiple ways to communicate. One of the requirements of telework is that you must be able to perform all of your duties at the alternate location. This would be a perfect way to test if there should be a geographic restriction. An excellent ...more »

Voting

45 votes
47 up votes
2 down votes
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Improving FEMA Internal Processes and Human Capital

Individual Assistance Prelimenary Damage Assessments

PDA Teams - should be teams like the DHAT Teams - Members trained together in the same processes and assessment factors that rotate coverage areas like duty assignments. This would make the assessments more equitable and fair. All factors would be weighed more equally with no political consideration. The regions could still include a letter of recommendation but ultimately HQ would decide based on all the information ...more »

Voting

4 votes
6 up votes
2 down votes
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(@jason.humphrey)

Improving FEMA Internal Processes and Human Capital

Getting someone to be your Coach/Evaluator

I have worked with people that were on the list of available coach/evaluator's. And I asked them to be mine and they said "I'm not interested in doing that for anyone". At this point I believe there name should be removed from the list of Available Coach/Evaluators. So that only the ones willing to do it, names appear at your disaster. So make sure you ask first so you don't waste time getting your PTB signed off and ...more »

Voting

12 votes
13 up votes
1 down votes
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