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As the Continuous Improvement Program (CIP) develops the FEMA Agency-wide 2017 Hurricane Season After-Action Review, we need the input and diverse perspectives of the entire FEMA team, the stakeholders we serve, and the partners we work with every day. We need your help to inform our future vision, direction, strategic goals, and operational objectives.

The CIP is conducting interviews, focus groups, and hotwashes with staff activated and deployed during the 2017 Hurricane Season, including the National Response Coordination Center, Regional Response Coordination Centers, Joint Field Offices, and division and branch offices. Continuous Improvement Coordinators (CICs) embedded across these operations have also collected data by observing and supporting missions executed by program areas. CIP is seeking additional feedback and engagement from employees at all levels and stakeholders about continued response and recovery efforts for Hurricanes Harvey, Irma, and Maria. The information collected during this IdeaScale campaign will feed into the larger continuous improvement effort at FEMA.

 

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  • Provide examples of innovations or best practices from the 2017 Hurricane Season which should be implemented in future disasters.
  • Discuss ways FEMA could improve its disaster response and recovery processes to make them more effective, efficient, and accountable for employees, partners, and survivors.

 

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Communication is Everything Department

Keep folks informed about system problems that will waste their time if NOT informed. Example: SoftSkill online training is NOT compatible with MS 10. Discovered the hard way, and telling everyone.

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Written agendas and FRAGOs. What a marvelous invention!

Learn to issue FRAGOs (updated or revised Fragment of an order), in WRITING, so that they can be attached to e-mails and messages. This helps reduce (not eliminate) confusion. Write and issue agendas before meetings, and written meeting minutes afterward. Post them in the DR or other shared drive for future referral and use.

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Add FAA Part 107 Unmanned Operator As A Requesed Skill in DTS

For deployment requests need a skill added to the FEMA Deployment Tracking System called "Drone Pilot" or "Remote Pilot" The most effective way to provide aerial inspection, photos, videos and live feed viewing is to own the process and embed it into the FEMA programs that need them. There is no reason why the Air Boss in a Disaster should not be able to task FEMA employees to provide a coordinated non-conflict aerial ...more »

Submitted by (@rickb33952)

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