Welcome to our community.

In this community, you can submit ideas, vote on existing ideas, or add comments.

To submit an idea, please click the Submit New Idea button at the top of the navigation sidebar. You will then be asked to add a title and choose a campaign for the new idea. You will also have the option to add tags to the idea. To vote on an idea, simply click the up or down arrows to the right of the idea title/description. And to add a comment, click in the box below the idea.

Sometimes a member may want to participate in a conversation, but not share his identity with the rest of the IdeaScale community. IdeaScale allows one to hide your avatar picture, first name, last name from other users (email address, by default, is always hidden).

The option to hide your identity throughout the community is available while registering.

Instructions can be found here: http://support.ideascale.com/customer/portal/articles/1001392

This is a public forum and any information provided in comments may be available to the public. The privacy policy of IdeaScale and FEMA’s social media comment policy applies to this site. See FEMA’s comment policy at https://www.fema.gov/social-media-comment-policy.  

Please ensure that your posting complies with these policies; for instance, please do not include personal information such as a FEMA case number or social security number.

Catastrophic Staffing

Emergency Hiring During Large Scale Disasters

The Agency should consider using a crawler message on television when a large Type 1 or multiple events tax our existing work force. The wording could be something like " Any former or retired FEMA employee who is interested in working during this disaster is encouraged to call 1-800-XXX-XXX." The Agency could then screen the callers and issue instructions to those whose skills are needed. This would speed up filling ...more »

Submitted by (@john.bergeron)

Voting

1 vote
1 up votes
0 down votes
Active

Catastrophic Staffing

Facility Utilization Coordinatio, Space Management, and Staffing

The use of centralized space management systems would greatly enhance the speed and efficiency in the management of call center surge staff assignments.Adding professional level space planning expertise would significantly improve the movement of surge staff from arrival to assignment. Sample staffing scenarios with associated schedules should be developed in advance. Once sample staffing scenarios are drafted, the associated ...more »

Submitted by (@kathleen.johnson)

Voting

0 votes
0 up votes
0 down votes
Active

Catastrophic Staffing

Foresight

The biggest complaint that FEMA encountered with the OFAs was that they did not have access to their work email. This came in handy if they needed to reset their password in webTA especially (there were many). In DTS, if the request could include creating a webmail or temporary FEMA account (to expire in 45 days) would speed up the training process tremendously. This would put everyone on the same page from the time ...more »

Submitted by (@jennysurgeforce61)

Voting

0 votes
0 up votes
0 down votes
Active

Catastrophic Staffing

Use DTS to coordinate OGAs as though they were AP

Each OGA is, in theory, assigned a Surge Mentor. Using DTS to track who the OGA was assigned to, and requiring the transfer of accountability, as though the OGA staff were accountable property (which is how I considered my assignees), would prevent phantom staff from appearing in an AOR, which did happen with annoying frequency.

Submitted by (@brian.bott)

Voting

0 votes
0 up votes
0 down votes
Active

Catastrophic Staffing

Learn to, and make use of CPM scheduling

FEMA has a license to MS Project. it is easy to use. Activities, and we are trying to schedule and track activities, all have predecessors, and or, concurrent and or successors. The relationships between these activities affect production schedules. It is not difficult to keep track of the as-scheduled, vs as executed plan. It can be tedious, it does take time and attention, but it is not difficult.

Submitted by (@brian.bott)

Voting

0 votes
0 up votes
0 down votes
Active

Catastrophic Staffing

AARs need to be the daily kool aid.

After every event [ex. each wave of volunteers needs to be debriefed], we need to conduct Hot Washes and study and learn from the lessons. This should not continue to be some "look at our pretty study" op. Hot Washes, AARs and LLs need to be studied at the LOWEST OPERATIONAL LEVELS. But, if we restrict access to them, that is difficult to do.

Submitted by (@brian.bott)

Voting

0 votes
0 up votes
0 down votes
Active